Privacy Policy

1. Introduction & Overview

At Laao (operated by INFRIDET SOLUTIONS PRIVATE LIMITED), we prioritize the confidentiality and protection of personal data. This Privacy Policy clarifies how information is gathered, utilized, retained, and disclosed when you use the laao.si website, customer portals, and real-time voice intelligence services.

2. Information We Process

To deliver voice agent capabilities, we process the following categories of information:

• Account & Registration Details: Name, work email address, company name, billing address, and authentication credentials.
• Voice Transcripts & Call Telemetry: Audio streams, speech-to-text transcripts, caller sentiment scores, call durations, and caller intents generated during voice calls.
• Integration & CRM Metadata: Field mappings, contact IDs, and synchronization logs synced via your authorized CRM integrations (e.g. Salesforce, HubSpot).

3. How Data is Utilized

We strictly limit data processing to:

• Conducting low-latency telephone calls, speech recognition, and intent classification.
• Executing customer-configured automated workflows (scheduling calendars, qualifying leads, routing to humans).
• Generating account analytics, usage statistics, and GST-compliant tax invoices.
• No Model Selling: We do NOT sell your customer call data or audio recordings to third-party data brokers.

4. Data Security & Storage Controls

All audio streams and data in transit are encrypted via TLS 1.3. Call logs, transcripts, and customer knowledge documents at rest are safeguarded with AES-256 bit encryption. Access controls follow least-privilege principles and multi-factor authorization.

5. User Rights & Data Deletion

In accordance with international privacy frameworks (including GDPR), you retain the right to request access, modification, export, or permanent deletion of your call recordings and account data at any time via your workspace or by contacting our data protection team.

6. Contact Privacy Team

For privacy inquiries or data rights requests: