Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“Customer”, “you”), and INFRIDET SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “us”, or “our”), concerning your access to and use of the Laao.siplatform, software, APIs, and associated calling AI services (“Services”).

2. Use of Services & Platform Access

Laao provides superintelligent AI voice agent software enabling automated telephone conversations, speech-to-text, real-time synthesis, and CRM workflow integrations.

• You agree to comply with all applicable local, national, and international laws, regulations, and telecommunications rules when utilizing automated calling capabilities.
• You must not utilize Laao for fraudulent communications, harassment, unsolicited spam (TCPA / TRAI violations), or unlawful surveillance.
• You are responsible for maintaining the confidentiality of your workspace login credentials, API keys, and voice agent configurations.

3. Subscriptions, Invoicing & Payment Processing

Subscriptions and credit top-ups are billed on a recurring monthly or Pay As You Go usage-based schedule as selected on our Pricing portal.

• Payment Gateways & Security: Payments are processed securely via authorized, PCI-DSS compliant third-party payment aggregators and gateways (such as Razorpay, Cashfree, Stripe, or PayU). We do not store sensitive credit/debit card numbers or CVVs on our servers.
• Accepted Methods: We accept major Credit Cards, Debit Cards, Net Banking, UPI, and international cards.
• Pay As You Go: Charges are accrued dynamically per conversation/minute and billed to your authorized payment method or deducted from your prepaid balance.
• Taxes & Invoices: All applicable taxes (including GST where applicable) are clearly specified and charged on official tax invoices under INFRIDET SOLUTIONS PRIVATE LIMITED.
• Cancellations & Refunds: Handled in accordance with our Cancellation & Refund Policy.
• Electronic Provisioning: Instant digital delivery as detailed in our Shipping & Delivery Policy.

4. Intellectual Property & Customer Data

You retain 100% full ownership over all customer prompts, caller audio recordings, customer knowledge bases, and CRM contact data uploaded or processed through your workspace. Company retains ownership of the underlying software architectures, proprietary models, voice pipeline implementations, and website assets.

5. Limitation of Liability

To the maximum extent permitted by law, INFRIDET SOLUTIONS PRIVATE LIMITED shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of telecommunication carrier outages, customer prompt errors, or third-party CRM webhook failures.

6. Contact & Support

For questions regarding these Terms or enterprise agreements, please reach out to: