Cancellation & Refund Policy

1. Overview

At Laao, operated by INFRIDET SOLUTIONS PRIVATE LIMITED, customer satisfaction with our superintelligent voice calling infrastructure is our priority. This Cancellation and Refund Policy outlines your rights and conditions for canceling subscriptions, disputing transactions, and requesting refunds.

2. Subscription Cancellation

You may cancel your monthly or annual subscription at any time without penalty:

• How to Cancel: Navigate to your workspace billing dashboard at voice.laao.si → Settings → Billing → Cancel Subscription, or email our support desk at billing@laao.si.
• Effective Date: Upon cancellation, your account will remain active with full access until the end of your current prepaid billing cycle. No further automatic renewal charges will be placed.

3. 7-Day Money-Back Guarantee (New Accounts)

We provide a 7-day money-back guarantee for first-time paid plan subscribers (Starter or Growth plans). If you are dissatisfied with our voice agent performance or compatibility within the first 7 days of initial subscription signup, contact our billing team at billing@laao.si with your account ID for a full refund of your base subscription fee.

4. Pay As You Go Wallet & Credit Balances

For Pay As You Go usage-based billing:

• Unused Credits: If you close your account, any unconsumed prepaid calling balance may be refunded upon written request, minus any telecommunication carrier fees already incurred.
• Completed Call Minutes: Fees for completed voice conversations, telephony toll charges, and telephony provider network terminations are non-refundable once consumed.

5. Refund Processing Timelines & Method

Our standard payment settlement policies comply with national banking and RBI guidelines:

6. Contact for Billing & Disputes

If you notice an unexpected charge or need billing assistance: