Shipping & Delivery Policy

1. Nature of Service (Digital Delivery)

Laao (operated by INFRIDET SOLUTIONS PRIVATE LIMITED) is a cloud-based software-as-a-service (SaaS) platform delivering automated AI voice communication and telephony intelligence. We do not sell, ship, or deliver physical goods.

2. Delivery Process & Timeline

Upon successful payment confirmation via our secure payment gateway:

• Immediate Dashboard Access: Your subscription, API credentials, and voice agent telephony credits are provisioned electronically within 5 to 15 minutes of payment completion.
• Email Confirmation & Invoice: A digital payment receipt, tax invoice, and account login instructions are automatically dispatched to your registered billing email address.
• Account Activation: You can immediately log in to your voice console at https://voice.laao.si to start configuring voice workflows and launching agent campaigns.

3. Shipping Costs & Charges

Since all services, documentation, voice models, and dashboards are hosted in the cloud and delivered electronically over the Internet, no shipping, handling, or courier charges apply (INR 0.00 / Free electronic delivery).

4. Delivery Issues & Escalations

If you have successfully completed a payment transaction but have not received your account provisioning email or wallet credits within 30 minutes, please contact our operational support team immediately: