Workflow guide · 01
Real estate
Follow up on property enquiries and prepare better site visits.
Explore real estate →Appointment booking workflow guide
AI Appointment Booking for Clinics and Service Teams
Collect booking requests and help callers reach the right person.
A practical guide to planning your pilot.
The workflow
From the first question to the next step.
Repetitive calls about working hours, appointment availability and rescheduling can interrupt a busy front desk. A booking workflow should keep the request simple and transfer sensitive or urgent questions to your team.
Confirm account features, integrations and handoff rules before customer use.
01
Collect the booking essentials
Use only the information needed to arrange a visit: service requested, preferred day and time, and a contact method. For clinics, avoid requesting medical history during routine appointment scheduling.
02
Confirm before committing
Read availability from the connected scheduling workflow, confirm the caller’s preferred slot, and clearly state whether the appointment is confirmed or awaiting staff approval. If availability cannot be checked, create a request rather than inventing a slot.
03
Handle exceptions with a person
Route urgent health concerns, clinical advice, complaints and complex changes to staff. Track confirmed bookings, double-booking incidents, successful handoffs and attendance so that fewer missed calls translate into useful visits.
Ready for a pilot?
Answer these first.
A trusted source of information and clear ownership make the conversation useful.
- What services and opening hours should callers hear?
- Which calendar is the source of truth?
- When should the workflow transfer to staff?
- What happens if the calendar or staff is unavailable?
Clear starting point
Start with the calling cost.
₹6 / minute
Published standard AI Voice rate.
A simple pilot calculation
A hypothetical three-minute standard AI call costs ₹18 before applicable taxes and any separately charged services. Actual charges depend on your service and billing rules.
Check the complete rate card for model rates, number rental and plan details.
Explore pricing →Keep exploring
More conversations. More possibilities.
Workflow guide · 03
E-commerce
Make order and delivery conversations clear and actionable.
Explore e-commerce →Your next conversation
Build a workflow around your business.
Review language support, integrations, human handoffs and billing with the team before your pilot.